cvas@ctu.int | +1(868)628-0281, ext. 234 | Monday, Wednesday, Friday: 8am - 4pm
Banner image with page title:CVAS Guides for Deaf Users

To become a CVAS user, you must first register to use the service and then, on your smart phone, install and configure the FREE PUC (Personal Universal Communicator) app, which you will get from the Google Play or Apple Store. You will use PUC to connect with the CVAS agents.

We have set out below three step by step guides that explain what you will do to get you up and running, and using CVAS, as follows:

Note, please read the first two guides before registering for CVAS and downloading the PUC app.

CVAS Registration Guide

Step 1: Review the steps below

This guide explains the registration process. You register for CVAS by completing the four forms and following the instructions to complete them included below. Note, you complete the forms by using the Tab key to move to the next item in the form.

Note, CVAS works best with the Chrome browser or with Safari if you have an iPhone. If you do not have Chrome, please download it onto your device before you start the registration process.

To help you to get up and running on CVAS as quickly as possible, we can pre-register you. Please send an email to the Help Desk at cvas@ctu.int with your first and last name, a username and password, and your email address and smart phone number. You will then receive a return email that will outline the next steps to complete your registration, which are also below. The email will also include the Terms and Conditions for the use of CVAS, which would have been accepted on your behalf.

If you do not wish to be pre-registered, go to Step 2.

If you ask to be pre-registered, you will also receive an email as outlined in Step 6 below. You will then need to complete the last step 7 and then move on to Guide 2 in order to download, install and configure the PUC app on your mobile phone. If you prefer to change your password to one that will not be known to CVAS staff, once you have completed the CVAS registration, you can use the following link to do so:
https://www.cvas-ctu.org/users/reset_password

Step 2: Complete the User Signup Form

When you click on the Register link at the end of PUC guide, you will be taken to the webpage shown below on the form:

  1. Enter a User Name of your choice. The User Name must be at least 6 characters long and cannot contains spaces or any special characters. Then click on “CHECK NAME” to verify the availability of your User Name.
  2. Enter the password of your choice and click on “SHOW PASSWORD” to ensure that you have entered your password correctly.
  3. You will then be able to click “NEXT” to proceed to the second form.

Image of the first registration screen which requests a username, that must be checked for its availbility and a corresponding password.

Step 3: Create Your User Profile

Complete the form below to create your unique user profile note for:

  1. Address Line 2 (This input field can be left blank)
  2. State/County: Enter N/A
  3. Postal Code: Leave Blank
  4. Country Code: Change to TT
  5. PSTN Number: Enter the 10-digit mobile phone number, starting with the Trinidad and Tobago area code, 868, for the phone onto which you will download and install the PUC app.

Once you have entered the requested information, NEXT will become clickable. When you click on NEXT, you will be taken to Step 4 Subscriptions.

Image of the second registration screen which requests the first name, last name, email, address, city, state/county, postal code, country code and PSTN number of the user.

Step 4: Subscriptions

Do not enter anything on the screen below. CVAS does not have any subscription services at this time.

When you click on NEXT, you will be taken to Step 5 Terms and Conditions.

Image of the third registration screen which shows subscriptions. CVAS does not have subscriptions.

Step 5: Terms and Conditions

Please read the Terms and Conditions of Use of CVAS in their entirety and then check the Accept Terms and Conditions box to accept them. CREATE USER will then become clickable.

Image of the fourth registration screen containing the User Terms and Conditions.

Click CREATE USER and you will see the message below:

Image of the fifth registration screen displaying the success message received on successfully submitting the registration form.

Step 6: Check Your Email

SEARCH your Inbox, Promotions, Junk Mail or Spam folder for an email from “donotreply@puc.network”, with the subject New User Verification. If you wish to verify the validity of the email, please contact cvas@ctu.int

If the email is not in your Inbox or Promotions folder, it will be in your Junk Mail or Spam folder. Drag the message into your Inbox and it will read:

Image of the email received from CVAS containing the link to complete the final step of the registration process.

In the email, you will CLICK on the link above, which will take you to the final stage of the registration process.

Step 7: Complete the Registration Process

Having clicked on “Click here to continue the setup process”, you will see the screen below.

Image of the final screen in the registration process containing a congratulatory message and confirmation of the successful creation of the user account.

Click on START USING THE SERVICE in the message above and your registration will then be complete! You will be taken back to the CVAS home page, shown below.

Your registration will then be complete!

Guide for Downloading, Installing and Configuring PUC

Once you are registered, to call an agent, you will need to download, install and configure the PUC app on your mobile phone. The steps below explain how this is done.

Step 1: Download PUC

Image of the PUC logo

Download PUC onto your mobile phone by entering 'Personal Universal Communicator' in the search box for either the Android or Apple Store and look for the logo above.

Having trouble locating the PUC app? You can also select the appropriate image below, while using your mobile device to go directly to the app on the Apple App Store or Google Play Store.

Image link to the PUC app on the Apple App Store. CLick to go to PUC on the Apple App Store
Image link to the PUC app on the Google Play Store. CLick to go to PUC on the Google Play Store

CLICK install and once the download is complete, you will be able to open the app.

Step 2: Open the PUC app on your mobile phone

Image of the first screen displayed when PUC app is opened.

Select "Advanced Login" above and move to Step 3.

Step 3: Enter Configuration Details

Image of the Apple logo identifying the image below as the view on Apple devices.
Image of the Android logo identifying the image below as the view on Android devices.
Configuration screen on Apple device
Configuration screen on Android device

As shown in the images above, enter the configuration details for the CVAS Network Profile for:

Image of the first screen of the PUC app

Step 4: Select Provider and Complete Configuration

CLICK on PUC Network and the Select Provider options will appear:

Configuration screen on Apple device
Configuration screen on Android device
Image of Network options on Apple device with networks PUC Network, CVAS and Cancel listed
Image of Network options on Android device with networks PUC Network, CVAS listed

Select CVAS and the screen below will appear

Image of the first screen of the PUC displayed with CVAS selected as the Network Provider.

At the end of the above steps, you will have downloaded, installed and configured PUC on your mobile phone. You are now ready to use CVAS, the steps for which are explained below.

You have now completed the CVAS registration and the PUC app guides. If you wish to register and start using CVAS now, click the link below. Then return to read the Guide to using CVAS below.

Guide to Using CVAS

You have completed the preview of the registration and PUC app processes. Use the steps outlined below to preview how to use CVAS.

The PUC app is designed to stay active on your phone so that you can receive calls from the agents. However, if you are logged out, follow the steps below to log in to CVAS to communicate with hearing parties.

Step 1: Login

Click on the PUC icon on your mobile phone and the following screen will appear:

Configuration screen on Apple device
Configuration screen on Android device
Image of the first screen of the PUC app
Image of the first screen of the PUC displayed with CVAS selected as the Network Provider.

On an iPhone, select PUC Network, the first dropdown button on the log in screen and the Select Provider dropdown will appear as on the screen below. Select CVAS, the second option.

Configuration screen on Apple device

Image of Network options on Apple device with networks PUC Network, CVAS and Cancel listed

The screen below will then appear on the iPhone. On an Android phone, CVAS will already be in the first input field at the top of the log in screen and its screen will be the same as the one below.

Configuration screen on Apple deviceConfiguration screen on Android device

Image of the first screen of the PUC displayed with CVAS selected as the Network Provider.

Enter your username and password in the corresponding fields above. Click on Login and the screen below will appear.

Image of the Contacts Screen, the first screen visible when logged in.

At the base of the screen, you will see five buttons, which you will use as follows:

  1. History - Your call history.
  2. Dialpad - Where you dial numbers to make a call.
  3. Contacts - You can access you PUC contact list here.
  4. Chat - All the PUC text messages you receive can be found here.
  5. More Options - You will find these options: Settings, Resources, Self-preview and Voicemail.

Step 2: Making a Call

Select Dialpad on the screen in Step 1 and the screen below will appear.

Image of the PUC dialpad

ENTER the seven digits of the number of the party you wish to call on the dialpad. The number you dial will appear in the Name or Number box at the top of the dialpad.

To speak with a CVAS agent and for the agent to see you, you must click the video button on the left hand side of the dialpad. The right call button is for audio only and should not be selected.

If your mobile phone’s key board appears, click on return on the bottom right hand side of the key board to remove it.

Step 3: Speaking with your hearing party

After the agent connects to the person you wish to speak with, simply sign to the agent what you would say if you were speaking to the person directly. The agent will then relay to the person what you sign, as if they are you. You will see the screen below on your mobile phone.

Image of the in-call view of the agent and the caller during a video call.

Remember, CVAS is dependent on the quality of the Internet service to you and the agent. This may have a direct impact on the service and can cause interruptions. Should that happen, please call back. If you do not reach the same agent, you can ask to be transferred to the agent you were interacting with.

Step 4: Ending your call

To end your call, click on the black part of the screen next to where you see your picture in the screen above and the screen below will appear.

Image of the call options that appear when screen is tapped during a call.

Click on the red button to end the call.

Step 5: Receiving a call from an agent

The PUC app is designed to stay active on your phone so that you can receive calls from the agents. When an agent calls, you will see the screen below.

Image of the screen that appears when there is an incoming call.

To answer the call, click on the green video call (accept) button. You will then be in a video call with the agent, who will relay what the hearing person wishes to say to you. Once your call is competed, follow the how to end a call step in 4 above.

Step 6: Receiving video mail from an agent

Should an agent call and is told by your mobile phone that you are not available, they will send you a video mail, which will be sent to your email address. The email will come from noreply@puc.network with the subject line, "You have a message". Click on the attachment in the email to view your video message.

Note, the email may be sent to your Spam or Junk mail folder. If you find an email from noreply@puc.network, please drag it to your inbox, where the attachment can be accessed.

Step 7: Logging out of PUC

Should you need to log out of PUC, click on More at the bottom of the screen below and a dropdown screen will appear as shown.

Image of the menu options when More is selected.

Select the Settings button in the screen above and a dropdown menu appears as in the screen below.

Configuration screen on Apple device
Configuration screen on Android device
Image of the settings menu where user can log out.
Image of the settings menu where user can log out.

Click on Logout and a dialogue box will appear asking you to select No or Yes. Click on Yes and you will be logged out of PUC/CVAS and returned to the CVAS Login screen (Android phones) and to the PUC Network Login screen (iPhones).

You have now completed the Guide to using CVAS.

You’ve read the Guides? You’re ready to register? To register and start using CVAS, click the link below.

Welcome to CVAS - we look forward to being of service to you!

CTU logo in white against a blue background

Caribbean Telecommunications Union

: 4 Mary Street, St. Clair, Port of Spain, Trinidad and Tobago

: +1(868)628-0281, ext. 234

: cvas@ctu.int

© 2020 Caribbean Video Assistance Service. All Rights Reserved.