cvas@ctu.int | +1(868)628-0281, ext. 234 | Monday, Wednesday, Friday: 8am - 4pm
Banner image with page title:CVAS Guides for Blind Users

CVAS Guides for Blind Users

To become a CVAS user, you must first register to use the service and then on your smart phone install and configure the FREE PUC (Personal Universal Communicator) app, which you will get from the Google Play or Apple App Store. You will use PUC to connect with the CVAS agents.


We have set out below three step by step guides that explain what you will do to get up and running, and using CVAS. The three guides are as follows:

Note, please read all three guides before registering for CVAS and downloading the PUC app.

CVAS Registration Guide

You register for CVAS by completing four forms. This is best done on a computer or tablet connected to broadband Internet and using the Chrome browser. However, it can also be done using the browser available on your smart phone and if you use an iPhone, you can use the Safari browser.

To help you to get up and running on CVAS as quickly as possible, we can pre-register you. Please send an email to the Help Desk at cvas@ctu.int with your first and last name, a username and password, and your email address and smart phone number. You will then receive a return email that will outline the next steps to complete your registration, which are also below. The email will also include the Terms and Conditions for the use of CVAS, which would have been accepted on your behalf.

If you do not wish to be pre-registered, go to Step 2.

If you ask to be pre-registered, you will also receive an email as outlined in Step 6 below. You will then need to follow the remaining steps in the Registration Guide and then download, install and configure the PUC app on your mobile phone. If you prefer to change your password to one that will not be known to CVAS staff, once you have completed the CVAS registration, you can use the following link to do so:
https://www.cvas-ctu.org/users/reset_password

If you prefer to complete the registration forms, you will do so by using the commands applicable to your screen reader, which are noted in the step by step instructions below to complete the forms. Press on the appropriate link below for the device you will be using and you will be taken to that section of the Registration Guide:

For Windows Computers, laptops or tablets.

If you do not use the Google Chrome browser, you will first need to download it in order to register using the step by step instructions below. Once you have downloaded and installed Chrome, it will ask you if to make Chrome your default browser. Press tab to the Make Default button and press enter. Then a Settings dialogue box will open. Tab until you hear “web browser Microsoft Edge or the name of your original default browser”. Press enter there and tab until you hear “Google Chrome button” and press enter. Google Chrome will then be your default browser.

Note, the instructions below have been based on Windows devices with NVDA and JAWS screen readers.

Step 1 - Form 1: Used to enter a User Name and Password of your choice

  1. After you have read the 3 guides and you press enter on the Register link, you will be taken to Form 1. The registration link that will take you to Form 1 is located at the end of the third user guide.
  2. When you press enter on the Register link, Form 1 will open in Chrome and you will hear, “User sign up dialogue, user name required, the name you will use to log in” and your cursor will be in the first edit field.
  3. Currently NDVA and JAWS do not read the 3 lines of instructions on Form 1 related to your user name. Those instructions say:
    Enter a User Name that you would like to use with this program
    And then press 'Check Name' to check its validity
    It must be at least 6 characters long and cannot contain spaces or any special characters
  4. Enter the User Name of your choice. Then press Tab and you will hear “Check Name button”. Press enter on that button and then press Shift Tab to hear the user name you entered.
  5. If it is not the name you wanted to enter, you will need to re-enter the User Name and re-check to hear it is the User Name you want.
  6. Once your User Name is correct, you will press tab until you hear “Password required. The Password you will use to log in. Required” and your cursor will be on the Password edit field.
  7. Currently NDVA and JAWS do not read the 3 lines of instructions on Form 1 related to your Password. Those instructions say: Enter a password that you would like to use with this program.
    This password will be used to log in to this program.
    It must be at least 8 characters long.
  8. Enter the password of your choice.
  9. Press tab until you hear, “Show Password Button”. Press enter on that button. Press Shift Tab and you will hear “Password required. The Password you will use to log in. Edit and then the password you entered”.
  10. If it is not the password you wanted to enter, delete the incorrect password and re-enter the one you want to use and you will hear what you re-entered.
  11. Once your password is correct, press Tab and you will hear “Hide Password”. Press enter to do that.
  12. Press tab and you will hear “Cancel Button”. Press tab again and you will hear “Next Button”. Press enter on the Next Button and you will be taken to Form 2.

Step 2 - Form 2: General information to be entered

You will complete Form 2 by entering the information requested into ten edit fields. Your cursor will already be on the first edit field and you will hear “First name required, edit”. After you have input the information in each edit field, press Tab to move to the next edit field. The names of the ten edit fields are as follows:

  1. First Name
  2. Last Name
  3. Email
  4. Address Line 1
  5. Address Line 2 (This input field can be left blank) press tab
  6. City
  7. For State/County: Enter N/A
  8. For Postal Code: Do not enter anything, leave blank, press tab
  9. Country Code: Enter TT
  10. PSTN Number: Enter the 10-digit mobile phone number (starting with the Trinidad and Tobago area code, 868) for the phone onto which you will download and install the PUC app.

Having entered the information into the edit fields, the form is complete. Press Tab three times and press enter on NEXT button to continue to Form 3.

Step 3 - Form 3: Subscription services.

CVAS does not have any subscription services available at this time. Your cursor will already be on the NEXT button, so simply press enter to continue to Form 4.

Step 4 - Form 4: The terms and conditions for your use of CVAS.

  1. Form 4 opens, you will hear “Sign up Page, document focus, read only”.
  2. Currently NDVA and JAWS do not read the Terms and Conditions stated on Form 4. They are:

    TERMS AND CONDITIONS OF USE OF CVAS AND ITS RELATED WEBSITES ALL USERS ARE ENCOURAGED TO READ IN ITS ENTIRETY THE TERMS AND CONDITIONS OF USE OF CVAS AND ITS RELATED WEBSITES, “cvas-ctu.org” AND “cvas.info”. YOU WILL BE ASKED TO AGREE TO AND ACCEPT THESE TERMS AND CONDITIONS BEFORE YOU CAN USE CVAS.

    The Caribbean Telecommunications Union (CTU) is implementing a new initiative for Deaf and Blind users in the Caribbean, the Caribbean Video Assistance Service (CVAS). It has launched a pilot project to test and determine how best to operate the service, given that this is a new service in the region. CVAS uses a software platform and a user application known as PUC (Personal Universal Communicator) provided by VTCSecure, Inc. of the United States. CVAS is a free service and as such you may use the service during the testing phase, under the following terms and conditions:

    The CTU and VTCSecure Inc. will not be liable for any loss or damage of any nature from use of CVAS.

    The CTU, its agents and/or affiliates shall not be liable for damages or expenses caused and/or suffered as a result of any use of misunderstandings or miscommunications due to poor or erroneous translations. In particular, neither the agents, CTU, CVAS nor VTCSecure Inc. shall be held liable for the following through use of CVAS:

    • Death or personal injury
    • Damages or loss
    • Fraud or fraudulent misrepresentation on the part of the user or the hearing party.

    Agents shall terminate a call deemed in violation of these terms and conditions of use. Any call containing the following shall be terminated immediately:

    • Use of obscene or explicit language;
    • Nudity or the use of sexual gestures;
    • Solicitation;
    • Use of discriminatory language;
    • Use of threatening or violent language; and
    • Any conversation that involves the committing of a crime within or without the country of either party on the call.

    We reserve the right to terminate access to the service by any user deemed to be abusing the service or using it in a manner that is inappropriate, offensive or causes a breach of these terms and conditions.

    We will not share users’ information with companies, organisations or individuals without the consent of the user. However, we may share non-personally identifiable user information with CTU Member States, the media and our partners such as publishers, advertisers, developers, or rights holders.

    That you will not use CVAS and its related websites if you do not agree to all of the terms and conditions stated herein.

    8th May 2020

  3. Please listen to the Terms and Conditions in their entirety.
  4. If you accept the Accept Terms and Conditions, press space bar to check the box and you will hear “Check”.
  5. Press the down arrow three times until you hear “CREATE USER button”. Press enter on that button to continue.

Step 5

A new screen will then open. Press Control Home to go to the top of the screen and you will hear “Success”. Press on the down arrow and you will hear the remainder of the narrative on that screen indicating you are to go to your email inbox.

Step 6

You will then go to your email inbox to complete the next steps of set up process.

Step 7

Search your Inbox and Promotions folders for the email and, if it is not there, your Junk Mail or Spam folders, for an email from donotreply@puc.network, with the subject New User Verification. If you wish to verify the validity of the email, please contact cvas@ctu.int.

Step 8

If the email is in your Junk Mail or Spam folder, move the message into your Inbox in order to read it properly.

Step 9

When you open the email, you will hear “Your first name, Thank you for signing up with our service. Please press on the link below to continue the setup process. Press here to continue the setup process.”

Step 10

A new screen will open and you will hear a message of Congratulations, which will say:
“You have now been successfully registered as a CVAS user. However, to use the service, you must download and configure the PUC app. Press on the link in the email, which says “(START USING THE SERVICE)”.

Step 11

Once you press enter on the link in the email, you will be taken to the CVAS website home page. There you will press on the menu link at the top of the screen Get PUC and then select Blind users from the dropdown menu, which will take you to the Guide for Downloading, Installing and Configuring PUC. However, for now, please press enter on the link below to go to the Guide to setting up the PUC app onto your mobile phone, which is the second Guide of the three Guides for Blind Users.

Guide for Downloading, Installing and Configuring PUC

End of Windows CVAS Registration Guide

For Mac computers, laptops or tablets

CVAS will generally work with the Safari browser that comes with Mac devices and will work with the Chrome browser, if using Chrome as your default browser. However, if you do not have Chrome on your device and experience issues registering using Safari, you will first need to download Chrome from the App Store in order to register using the step by step instructions below.

Step 1 - Form 1: Used to enter a User Name and Password of your choice

  1. After you have read all 3 guides and you press on Register to sign up, which is located at the end of the third guide, and Form 1 will open in Safari or Chrome, if either is your default browser.
  2. If you experience difficulty registering with Safari and you do not have Chrome downloaded on your device, when your cursor is on the Register link, press Control, Option, Shift and the letter M at the same time and a list of items will become available. Press the down arrow until you hear “Select Open with”. When you hear “Open with”, a list of items will become available and you press on the down arrow until you hear “Chrome”. Press Control Option Space and your computer will open Form 1 in Chrome.
  3. When Form 1 opens, your cursor will be on the first edit or text field and Voice Over (VO) will say “User sign up, dialogue, with three items, User name required, the name you will use to log in”.
  4. Press Control, Option and the left arrow together three times and you will hear “Enter a User Name that you would like to use with this program”, which is the first of three lines of instructions regarding your User Name.
  5. Then press Control, Option and the right arrow together and you will hear the second line of instructions. Repeat and you hear line 3.
  6. Press Control Option and the right arrow together and you will be taken to the first text field and you will hear “User name required, the name you will use to log in, required invalid data, edit text”. You will then enter the User Name of your choice, taking into account the instructions you will have previously heard.
  7. Press Control Option and right arrow and you will hear “Check Name button”. Press Control Option and the left arrow or press Shift Tab and you will hear the user name you entered.
  8. If it is not correctly entered, you will need to re-enter your User Name and check again to ensure your it is correctly entered.
  9. Once your User Name is correct, press Control Option and right arrow and you will hear the first line of instructions related to the Password you will be asked to enter.
  10. Then press Control, Option and the right arrow again and you will hear the second line. Repeat and you hear line 3.
  11. Press Control, Option and the right arrow and you will be taken to the next edit field and you will hear “Password required. The Password you will use to log in. Required. Invalidate data. Secured Edit Text”.
  12. Enter the password of your choice and then press Control, Option and the right arrow and you will hear “Show Password Button”. Press Control, Option and space and then Control, Option and the left arrow you will hear the password you entered.
  13. If it is not correctly entered, re-enter the Password you want to use and check that you have entered it correctly.
  14. Once your password is correct, press Control Option and Space at the same time and you will hear “Hide Password”.
  15. Press Control, Option and the right arrow and you will hear “Cancel Button”. Press Control, Option and the right arrow again and you will hear “Next Button”. Press Control Option and Space bar and you will be taken to Form 2.

Step 2 - Form 2: General information to be entered

You will complete Form 2 by entering the information requested into ten edit fields. Your cursor will already be on the first edit field. After you have completed the edit field, press on Tab to move to the next edit field and so on. The names of the ten edit fields you will hear are as follows:

  1. First Name
  2. Last Name
  3. Email
  4. Address Line 1
  5. Address Line 2 (This input field can be left blank)
  6. City
  7. For State/County: Enter N/A
  8. For Postal Code: Do not enter anything, leave blank.
  9. Country Code: Enter TT
  10. PSTN Number: Enter the 10-digit mobile phone number (starting with the Trinidad and Tobago area code, 868) for the phone onto which you will download and install the PUC app.

Having entered the information into the edit fields, the form is complete. Press Tab three times and select NEXT to continue to Form 3.

Step 3 - Form 3: Subscription services.

CVAS does not have any subscription services available at this time. Your cursor will already be on NEXT, so simply press enter on NEXT to continue to Form 4.

Step 4 - Form 4: The terms and conditions for your use of CVAS.

  1. Form 4 opens. You then press Shift Tab together three times and then Control Option and left arrow together twice until you hear “Terms and Conditions of Use of CVAS and its related websites” and then all the Terms and Conditions will be read to you, which will end with the date 8th May 2020.
  2. Then press Control Option and right arrow and you will hear “Accept Terms and Conditions”.
  3. If you accept the Accept Terms and Conditions, press Control Option and right arrow and you will hear “Accept Terms, Check box, Unchecked, check box”.
  4. Then press Control Option and Space together to check the Accept Terms and Conditions box and you will hear “Accept Terms, Check box. Checked check box”.
  5. Press Control Option and right arrow three times until you hear “CREATE USER”. Press on that button to continue.

Step 5

A new screen will then appear and you will hear “Success” and other dialogue that will say you should go to your email inbox.

Step 6

Search your Inbox and Promotions folders, and if it is not there, your Junk Mail or Spam folders for an email from donotreply@puc.network, with the subject New User Verification. If you wish to verify the validity of the email, please contact cvas@ctu.int.

Step 7

If the email is in your Junk Mail or Spam folder, drag the message into your Inbox in order to read it properly.

Step 8

When you open the email, you will hear “Your first name. Thank you for signing up with our service. Please press on the link below to continue the setup process. Press here to continue the setup process.”

Step 9

Press Control Option Space together on the link in the email and a new screen will appear with a message of Congratulations, which will say, “You have now been successfully registered as a CVAS user. However, to use the service, you must download and configure the PUC app”. Press Control Option Space on the link in the email, which says “(START USING THE SERVICE)” and you will be taken to the CVAS website home page. There you will press Control Option Space on the menu link at the top of the screen, Get PUC and then select Blind users from the dropdown menu, which will take you to the Guide for Downloading, Installing and Configuring PUC. For now, please press Control Option Space on the link below to go to the Guide to setting up the PUC app onto your mobile phone, which is the second Guide of the three Guides for Blind Users.

Guide for Downloading, Installing and Configuring PUC

End of Mac Computers, laptops and tablets CVAS Registration Guide.

For Android Smart Phones

CVAS is best used with the Google Chrome browser. However, it will also work with the Samsung Internet browser if you are using a Samsung smart phone. For all other Android phones, if you do not use Chrome as your default browser or you do not have Chrome downloaded on your phone, you will first need to download it from the Google Play Store in order to register using the step by step instructions below.

Step 1 - 1. Form 1: Used to enter a User name and Password

  1. After you have read all three guides and press enter on the Register link, which is located at the end of all three guides, Form 1 will open and you will hear “Error, invalid entry, the name you will use to log in, error, invalid entry.”
  2. Swipe left and you will hear “User Sign up, Heading 2”, then swipe right and you will hear the first line of the instructions regarding your User name; swipe again for the second line and a third time for the last line.
  3. Swipe right again and you will hear “User name required, the name you will use to log in, text field required, invalid data”. Double tap there to bring up the keyboard and enter a 6-character user name, without spaces or any special characters.
  4. Swipe right and you will hear “Check User name button”.
  5. Touch at the top of the screen and you will hear “User Sign Up, Heading 2”. Swipe right until you hear, “User name required, the name you will use to log in, text field required, and the User name you entered”.
  6. If the User name is not correctly entered, you will need to re-enter it and check again to ensure your it is correctly entered.
  7. Touch at the top of the screen and you will hear “User Sign Up, Heading 2”. Swipe right a number of times, until you hear the first line of instructions related to the Password you will be asked to enter. Then swipe right again and you will hear the second line. Repeat and you will hear line 3.
  8. Swipe right and you will be taken to the next edit field and you will hear “Edit box, invalid entry, Error, the Password you would like to use with this program, Double tap to enter Text”. Double tap there to bring up the keyboard and enter the Password you wish to use, which must be at least 8 characters long.
  9. Enter the password of your choice and then swipe right until you hear “Show Password Button”. Double tap and you will hear “Keyboard hidden” and then swipe left to the Password edit field and you will hear “Password edit box, the password you just entered, edit box, the Password you would use to log in”.
  10. If it is not correctly entered, double tap and re-enter the Password you want to use and check that you have entered it correctly.
  11. Once your password is correct, double tap and you will hear “Hide Password”. Double there to hide the Password
  12. Then swipe right until you hear “Next button”. Double tap there and you will be taken to Form 2.

Step 2 - Form 2: General information to be entered

  1. When you are taken to Form 2, you will hear “Edit box, invalid entry, required name, first name, edit”. Double tap there to bring up the keyboard and enter your first name.
  2. Swipe right and you will hear “Edit box, invalid entry, Last name field required, Double tap to enter text”. Double tap there to bring up the keyboard and enter your last name.
  3. Swipe right and you hear “Email”, swipe right again and you will hear “Edit box, error, invalid entry, required email address, double tap to end text”. Double tap there to bring up the keyboard and enter your email address.
  4. Swipe right and you will hear “Address 1”, swipe right again and you will hear “Edit box, error, invalid entry, required, double tap to enter text”. Double tap there to bring up the keyboard and enter an abbreviated address. Note, there is an Address 2 text field but it is not a required field.
  5. Swipe right and you will hear “City”, swipe right again and you will hear “Edit box, error, invalid entry, required, double tap to enter text”. Double tap there to bring up the keyboard and enter your city, such as Arima.
  6. Swipe right and you will hear “State/County”, swipe right again and you will hear “Edit box, error, invalid entry, required State, double tap to enter text”. Double tap there to bring up the keyboard and enter NA.
  7. Swipe right and you will hear “Postal Code”, swipe right again and you will hear “Edit box, zip code required for addresses in the US, double tap to enter text”. Do not enter anything.
  8. Swipe right and you will hear, “Country Code”, swipe right again and you will hear “Edit box, error, invalid entry, required country code, edit, double tap to enter text”. Double tap there to bring up the keyboard and enter TT.
  9. Swipe right and you will hear “PSTN telephone number”, swipe right again and you will hear “Edit box, PSTN telephone number, double tap to enter text”. Double tap there to bring up the keyboard and enter your ten-digit mobile phone number, starting with the area code 868. Use the number of the smart phone you will install the PUC app on.
  10. Swipe right and you will hear “Previous”, swipe right again and you will hear “Cancel”. Swipe right again and you will hear “Next”. Double tap on Next and you will be taken to Form 3.

Step 3 - Form 3: Subscriptions

CVAS does not have any subscription services available at this time. Your cursor will already be on NEXT, so simply double tap on NEXT to continue to Form 4.

Step 4 - Form 4: The terms and conditions for your use of CVAS.

  1. As Form 4 opens, you will hear “Sign up page, web view”.
  2. Swipe left until you hear “More Options, Sign up page, web view”. Swipe right and you will hear “User sign up dialogue, User Terms and Conditions, heading 3”. Double tap there and you will hear what is written in the Terms and Conditions that all users must agree to. Please read them in their entirety.
  3. When you have heard all the dialogue in the Terms and Conditions, swipe right and you will hear “Accept Terms and Conditions”, swipe right again and you will hear “Accept Terms and Conditions, Check box, check box not checked”.
  4. If you accept the Accept Terms and Conditions, double tap there to check the Accept Terms and Conditions box.
  5. Swipe right three times until you hear Create User button. Double tap there.

Step 5

A screen will then open and you will hear “Your user has been created and is waiting for your response. Follow the link in that email to complete the next step, heading level 4”.Then you will go to your Inbox and Promotions folders, and if it is not there, your Junk Mail or Spam folders, for an email from donotreply@puc.network, with the subject “New User Verification”. If you wish to verify the validity of the email, please contact cvas@ctu.int.

Step 6

If the email is in your Junk Mail or Spam folder, drag the message into your Inbox in order to read it properly.

Step 7

When you open the email, you will hear “Your first name, Thank you for signing up with our service. Please press on the link below to continue the setup process. Press here to continue the setup process.”

Step 8

Swipe right until you hear the link “Press here to continue the setup process” Double tap there and a new screen will open and you will hear a message of Congratulations, which will say “You have now been successfully registered as a CVAS user. However, to use the service, you must download and configure the PUC app. Press on the link in the email, which says “(START USING THE SERVICE)”.

Step 9

Press Control Option Space together on the link in the email and a new screen will appear with a message of Congratulations, which will say, “You have now been successfully registered as a CVAS user. However, to use the service, you must download and configure the PUC app”. Press Control Option Space on the link in the email, which says “(START USING THE SERVICE)” and you will be taken to the CVAS website home page. There you will press Control Option Space on the menu link at the top of the screen Get PUC and then select Blind users from the dropdown menu, which will take you to the Guide for Downloading, Installing and Configuring PUC. For now, please press Control Option Space on the link below to go to the Guide to setting up the PUC app onto your mobile phone, which is the second Guide of the three Guides for Blind Users.

Guide for Downloading, Installing and Configuring PUC

End of Android CVAS Registration Guide

For iPhones

Note, when registering for CVAS using an iPhone, after you complete each edit field in one of the forms to be completed, touch at the top of the screen, then swipe to the right to go to the edit field to hear what you entered. If there is an error, double tap and re-enter the information. Then touch again to the top of the screen and swipe right until you get to the next edit field and so on.

Step 1 - Form 1: Used to enter a User name and Password

  1. After you have read all three guides and press on the Register link, which is located at the end of all three guides, Form 1 will open and you will hear “User name required, the name you will use to log in”.
  2. Swipe left to go back to the web address/URL, then swipe right and you will hear “User Sign up heading.”
  3. Swipe right to hear the first line of the instructions regarding your User name; swipe again for the second line and a third time for the last line.
  4. Swipe right again and you will hear “User name required, the name you will use to log in, text field required, invalid data”. Double tap there to bring up the keyboard and enter a 6-character user name, without spaces or any special characters.
  5. Swipe right and you will hear “Check User name button”.
  6. Touch at the top of the screen and you will hear “User Sign Up, heading”. Swipe right until you hear, “User name required, the name you will use to log in, text field required, and the User name you entered”.
  7. If the User name is not correctly entered, you will need to re-enter it and check again to ensure your it is correctly entered. Note, to move to another edit field or button on the Form, always touch at the top of the screen and swipe right until you get to the next edit field or button.
  8. Touch at the top of the screen and you will hear “User Sign Up, heading”. Swipe right a number of times, until you hear the first line of instructions related to the Password you will be asked to enter. Then swipe right again and you will hear the second line. Repeat and you will hear line 3.
  9. Swipe right and you will be taken to the next edit field and you will hear “Password required. The Password you will use to log in. Required. Invalidate data. Secured Edit Text”. Double tap there to bring up the keyboard and enter the Password you wish to use, which must be at least 8 characters long.
  10. Enter the password of your choice and then touch at the top of the screen and swipe right until you hear “Show Password Button”. Double tap and then swipe left to the Password edit field and you will hear the password you entered.
  11. If it is not correctly entered, double tap and re-enter the Password you want to use and check that you have entered it correctly.
  12. Once your password is correct, touch at the top of the screen and swipe right until you hear “Hide Password”. Double there to hide the Password
  13. Then swipe right until you hear “Next button”. Double tap there and you will be taken to Form 2.

Step 2 - Form 2: General information to be entered

  1. When you are taken to Form 2, you will hear “First name, text field required, invalid data”. Double tap there to bring up the keyboard and enter your first name.
  2. Swipe left and you will hear “General Information heading level 3”. Swipe right until you hear “Last name text field required, invalid data”. Double tap there to bring up the keyboard and enter your last name.
  3. Either swipe left and you will hear “General Information” or touch at the top of the screen and you will hear “General Information”. Swipe right until you hear “Email text field required, invalid data”. Double tap there to bring up the keyboard and enter your email address.
  4. Touch at the top of the screen to General Information. Swipe right until you hear “Address 1 text field required, invalid data”. Double tap there to bring up the keyboard and enter an abbreviated address. Note, there is an Address 2 text field but it is not a required field.
  5. Touch at the top of the screen to General Information. Swipe right until you hear “City text field required, invalid data”. Double tap there to bring up the keyboard and enter your city, such as Arima.
  6. Touch to the top of the screen to General Information. Swipe right until you hear “State/County, text field required, invalid data”. Double tap there to bring up the keyboard and enter NA.
  7. Touch at the top of the screen to General Information. Swipe right until you hear “Postal Code text field, zip code required for addresses in the US”. Do not enter anything.
  8. Swipe right and you will hear, “Country Code text field required, invalid data”. Double tap there to bring up the keyboard and enter TT.
  9. Touch at the top of the screen to General Information. Swipe right until you hear “PSTN telephone number text field required, invalid data”. Double tap there to bring up the keyboard and enter your ten-digit mobile phone number, starting with the area code 868. Use the number of the phone you will install the PUC app on.
  10. Touch at the top of the screen to General Information. Swipe right until you hear “Next”. Before hearing Next you will hear Previous and Cancel. Double tap on Next and you will be taken to Form 3.

Step 3 - Form 3: Subscriptions

CVAS does not have any subscription services available at this time. Your cursor will already be on NEXT, so simply double tap on NEXT to continue to Form 4.

Step 4 - Form 4: The terms and conditions for your use of CVAS

  1. As Form 4 opens, you will hear “Create user dim”.
  2. Swipe left until you hear “User Signup heading level 2”. Swipe right and you will hear “web dialogue, Terms and Conditions, heading level 3” and then you will hear the information contained in the Terms and Conditions that all users must agree to. Please read them in their entirety.
  3. When all the dialogue in the Terms and Conditions has been heard, swipe right and you will hear “Accept Terms and Conditions Check box, check box not checked”.
  4. If you accept the Accept Terms and Conditions, double tap there to check the Accept Terms and Conditions box.
  5. Swipe right three times until you hear Create User button. Double tap there.

Step 5

A screen will then open and you will hear “Your user has been created and is waiting for your response. Follow the link in that email to complete the next step, heading level 4”.Then you will go to your Inbox and Promotions folders, and if it is not there, your Junk Mail or Spam folders, for an email from donotreply@puc.network, with the subject “New User Verification”. If you wish to verify the validity of the email, please contact cvas@ctu.int.

Step 6

If the email is in your Junk Mail or Spam folder, drag the message into your Inbox in order to read it properly.

Step 7

When you open the email, you will hear “Your first name, Thank you for signing up with our service. Please press on the link below to continue the setup process. Press here to continue the setup process.”

Step 8

Swipe right until you hear the link “Press here to continue the setup process” Double tap there and a new screen will open and you will hear a message of Congratulations, which will say “You have now been successfully registered as a CVAS user. However, to use the service, you must download and configure the PUC app. Press on the link in the email, which says “(START USING THE SERVICE)”.

Step 9

Swipe right until you hear the link “(START USING THE SERVICE)”, double tap there and you will be taken to the CVAS website home page. There you will double tap on the menu link at the top of the screen Get PUC and then select Blind users from the dropdown menu, which will take you to the Guide for Downloading, Installing and Configuring PUC. However, for now, swipe right on the link below and double tap there to go to the Guide to getting the PUC app onto your mobile phone, which is the second Guide of the three Guides for Blind Users.

Guide for Downloading, Installing and Configuring PUC

End of iPhone CVAS Registration Guide.

Guide for Downloading, Installing and Configuring PUC

Download PUC onto your smart phone by entering Personal Universal Communicator in your phone’s search box for either the Google Play or Apple App Store and install the app.

Select the appropriate link for the device you are using:

If you are using an Android Phone:

  1. Open the PUC app and your screen reader will say “User Name Edit box PUC”. Swipe a number of times until you reach the button for Advanced Login, which is located at the bottom of the screen.
  2. Double tap on Advanced Login and a new screen will appear and you will hear “Add Profile Edit box”.
  3. Double tap and enter the letters CVAS on the keyboard.
  4. Touch on the top of the screen until you hear Add Profile. Swipe six times and you will hear “Domain Field Edit Box”. Double tap and enter www.cvas-ctu.org in the edit field.
  5. Touch on the top of the screen until you hear “Add Profile”. Swipe eight times and you will hear “Protocol Dropdown list”. Double tap and you will hear “pop up window showing items 1 to 2 of 2”.
  6. Swipe once and you will hear “TCP”. Double tap to enter that selection.
  7. Touch on the top of the screen until you hear “Add Profile”. Swipe ten times and you will hear “Port field edit box”. Double tap and enter the number 5080.
  8. To ensure you have entered the information correctly, touch on the top of the screen until you hear “Add Profile” and swipe until you get to each edit field to verify you have entered the information correctly. If any entry is incorrect, re-enter the information.
  9. From the “Port field edit box”, swipe once and you will hear “Add button”. Double tap on “Add button”, which is located towards the bottom of the screen.
  10. You will be returned to the PUC log in screen and you will have then configured PUC to have access to CVAS. On returning to that screen, you will hear “User name edit double tap to enter text”. If you do not hear this, you can swipe left or right until you hear the words.
  11. Double tap to open the keyboard and enter your user name.
  12. Touch at the top of the phone and you will hear “Provider Dropdown”. Swipe four times and you will hear “Password edit box”. Double tap and enter your password (the one you registered with on CVAS).
  13. To ensure you have entered the information correctly, touch at the top of the phone and you will hear “Provider Dropdown”. Then swipe until you get to the fields you have edited to check the information entered is correct. After you get to your password, swipe and you will hear “Show”. Double tap on Show, swipe left and you will hear your password. If necessary, correct the user name or password fields.
  14. Swipe until you will hear “Login button”
  15. Double tap the Login button and you will hear “PUC Preparing 3 period”, which means you will have been successfully logged in.
  16. After that, you will open the application from your phone, by double tapping the PUC icon and you will hear “Search Edit”.
  17. Swipe once and you will hear “Welcome, your Username, My Contacts”. My Contacts contains the contacts on your mobile phone.
  18. Swipe again and you will hear Favorites, into which you can enter frequently used contacts.

You have now downloaded, installed and configured PUC on your Android phone.

If you are using an iPhone:

  1. Open the PUC app and your voice over will say “PUC”, which is at the top of the log in screen. Swipe a number of times until you reach the button for Advanced Settings, which is located at the bottom of that screen.
  2. Double tap on Advanced Settings and a new screen will open. Swipe and your will hear “Cancel button”. Swipe again and you will hear “Profile heading”.
  3. Swipe four times and you will hear “Domain Field Select Profile Name, double tap to edit”. Swipe again and you will hear “Profile Name”. Swipe again and your will hear “Domain Field double tap to edit”. Double tap and enter the letters “CVAS”.
  4. Then you double tap on “Next” located on the bottom right hand side of the keyboard.
  5. You will then hear Domain Field, text field, editing. Enter www.cvas-ctu.org in the edit field.
  6. Double tap Next and you will hear Select Transport PUC.
  7. Swipe once and you will hear TCP button.
  8. Double tap and you will then hear Port field Text field Editing 25060.
  9. Delete the numbers 25060 by using the delete key on the keyboard.
  10. Enter the number 5080 instead.
  11. Note, to ensure you have entered the information correctly, touch at the top of phone on Profile heading, then swipe until you get to the fields you have edited to check the information entered is correct. If necessary, re-edit any of the fields that are incorrect.
  12. Once all is correct, touch at the top of phone on Profile heading, then swipe once and you will hear “Add button”. Double tap on the Add button, which is at the top right hand side of the screen.
  13. You will be returned to the PUC log in screen and you will have then configured PUC to have access to CVAS.
  14. Swipe once and you will hear Provider dropdown. Double tap on Provider dropdown. A menu will open up, swipe twice and you will hear CVAS. Double tap on CVAS.
  15. You will then be returned to the log in screen and hear “Button”.
  16. Swipe until you hear Enter Account. Swipe again and you will hear “Edit text field”.
  17. Double tap and enter your user name (the one which you registered on CVAS).
  18. Double tap Next located on the bottom right hand side of the keyboard, you will hear “Password edit”.
  19. Enter your Password (the one which you registered on CVAS).
  20. To ensure you have entered the information correctly, touch at the top of phone on Profile heading, then swipe until you get to the fields you have edited to check the information entered is correct. If necessary, re-edit any of the fields that are incorrect.
  21. Once all is correct, swipe once and you will hear Login button.
  22. Double tap the Login button and you will hear Contacts Add default.
  23. Swipe twice and you will hear Welcome and your Username.
  24. Swipe again and you will hear My Contacts, which contains the contacts on your cell phone.
  25. Swipe again and you will hear Favorites, into which you can enter frequently used contacts.

You have now downloaded, installed and configured PUC on your iPhone.

You are now ready to use CVAS, the steps for which are explained in the Guide to using CVAS, which is below.

Guide to using CVAS

Please review the steps below that explain how to use CVAS. Select the appropriate link for your device.

For Android Phones

Step 1 - Login

To log in for first time, double tap on the PUC icon on your mobile phone screen, the app will open and you will hear “Username edit box PUC”. CVAS will already be in the first input field at the top of the log in screen. Double tap, the keyboard will open. Enter your user name.

Then, locate the Next button at the bottom right hand side of the keyboard. Double tap it and you will hear “Editing Password Edit box”.

Enter your password. Locate the Done button at the bottom right side of the keyboard. Double tap there, the keyboard will close and you will hear “Edit box password”.

Swipe once to the right to the Show Button. Double tap there, swipe left and you will hear your “password stated with the words Password edit box”. Swipe right and double tap to hide your password.

Swipe right to Login button and then double tap. You will then be taken to the Welcome screen and you will hear “Search edit box PUC double tap and hold to long press”.

After you have logged in for the first time, thereafter, you log in by double tapping on the PUC icon on your phone and you will be taken directly to the Welcome screen.

Below is a description of the other important items contained on the Welcome screen:

  1. Swipe right until you hear “Welcome, your user name and My Contacts”.
  2. Swipe right and you will hear “Favourites”, which will already have included the contacts from you mobile phone.
  3. Swipe right until you hear History button, which will contain a history of the calls you make.
  4. Swipe right to get to the dial pad button, you dial numbers on the dial pad to make a call.
  5. Swipe right to Contacts, you can access your contact list here.
  6. Swipe right to get to Chat, which will contain all the PUC text messages you receive.
  7. And finally, swipe right and you will hear “More”. This button opens up a dropdown menu, which contains the following options, “Settings, Resources, Self-preview and Voicemail”.

Step 2 - Making a Call

Having logged in, to make a call, select Dial pad on the screen by swiping right or left and then double tapping. The dial pad is the usual dial pad you are accustomed to on your Android phone. Dial 0, then swipe right to the video call button and double tap there to make a video call so that the agent will see and be able to assist you. Note, if you swipe right again you will go to the audio call button, which is for audio only and should not be selected.

Step 3 - Speaking with an agent

Once you call using PUC, you will be connected to an agent. Simply tell the agent about the assistance you need and they will provide it by using the camera on your mobile device.

By default, when you initiate the call, the front camera of the phone will be turned on. While the call is in progress, to change the camera view to the back camera so that the agents can assist you, swipe left or right until you get to “toggle call controls” and double tap. Swipe left until you get to “switch camera” and by double tapping there, you will switch to the back camera.

What if the agent tells you they can’t see well? Swipe left or right until you get to your phone's flashlight, then double tap to turn it on in order to help the agent see more clearly.

Remember, CVAS is dependent on the quality of the Internet service to you and the agent. This may have a direct impact on the service and can cause interruptions. Should that happen, please call back. If you do not reach the same agent, you can ask to be transferred to the agent you were interacting with.

Step 4 - Ending your call

To end your call, first swipe left or right until you hear “hang up call” and then double tap to do so.

Step 5 - Logging out of PUC

Should you need to log out of PUC, swipe until you get to “More” and then double tap to open the More menu. Then swipe left and you will hear “Settings” and double tap. Swipe right until you hear “logout” and then double tap. Then you will hear “Logout?”. Swipe right to the yes button and then double tap and you will be logged out.

A dialogue box will appear requesting confirmation you wish to log out. Swipe right to Yes and double tap to confirm you want to log out. You will be logged out of PUC and returned to the Login screen for the PUC CVAS Network.

For iPhones

Step 1 - Login

To log in for the first time, double tap on the PUC icon on your mobile phone screen, the app will open and you will hear PUC Button. Swipe right and you will hear Provider dropdown button, double tap on that button and you will hear select provider. Swipe right to the CVAS button, double tap it and you will hear button.

Next, swipe right to the area where you will hear “Text field is editing, user name character mode, insertion point at start”. Double tap there to open the keyboard and type in your user name.

Then, locate the next button at the bottom right side of the keyboard. Double tap there to get to the password field, where you will hear “Secured text field, is editing password character mode, insertion point at start.” Type your password and then locate the Done button at the bottom right side of the keyboard. Double tap there and the keyboard will close.

Then you will hear the “number of characters and secured text field.” Double tap to edit. Swipe right once to the Show button and double tap there to show your password. Swipe back or left to the password area and you will hear the password you inserted in plain characters, followed by “Text field Double tap to edit”. If you need to correct or change the password, double tap there and the keyboard will open. Retype your password and then locate the Done button at the bottom right side of the keyboard. Double tap there the keyboard will close and you will hear “the number of characters and secured text field, double tap to edit”. Swipe right to the Hide button and double tap there to hide your password.

Swipe right to the log in button and double tap there to log in. You will then be taken to the Login screen and will hear “Add Contacts default”. Below is a description of the other important information contained on the login screen.

  1. Swipe right until you hear “Welcome and your user name”.
  2. Swipe right and you will hear My Contacts, which will already have the contacts from you mobile phone.
  3. Swipe right until you hear History button, which will contain a history of the calls you make. Swipe right to get to the dial pad button, you dial numbers on the dial pad to make a call.
  4. Swipe right to Contacts, you can access your contact list here.
  5. Swipe right to get to Chat, which will contain all the PUC text messages you receive.
  6. Swipe right and you will hear More Button. This button has the options Settings, Resources, Self-preview and Voicemail.

Step 2 - Making a Call

To make a call, select Dial pad on the screen by swiping right or left and then double tapping. The dial pad is the usual dial pad you are accustomed to on your iPhone. Dial 0, then swipe right to the Video call button and double tap there to contact an agent to assist you. To ensure the agent will see you, make sure you select the video call option on the lower, left hand side of the dial pad. Note, the right call button is for audio only and should not be selected.

Step 3 - Speaking with an agent

Once you make a call out with PUC, you will be connected to an agent. Simply inform the agent about the assistance you need and they will provide it by using the camera on your mobile device.

By default, when you initiate the call, the front camera of the phone will be turned on. While the call is in progress, to change the camera view to the back camera so that the agents can assist you, swipe right to “Switch camera over button”. Double tap there and the back camera will be turned on.

What if the agent tells you they can’t see well? Swipe left or right until you hear “flashlight button”, then double tap to turn it on in order to help the agent see more clearly.

Remember, CVAS is dependent on the quality of the Internet service to you and the agent. This may have a direct impact on the service and can cause interruptions. Should that happen, please call back. If you do not reach the same agent, you can ask to be transferred to the agent you were interacting with.

Step 4 - Ending your call

To end your call, swipe left or right until you hear “Toggle call controls.” Double tap there, swipe right to the “End call button” or put your finger to the bottom middle of the phone’s screen and you would hear “end call button”. Double tap and the call will be ended.

Step 5 - Logging out of PUC

Should you need to log out of PUC, swipe right to the More button, then double tap there to activate a menu that lists the options in the following order – Settings, Resources, Self-Preview and Voicemail. Swipe left until you hear “Settings” and then double tap.

This will launch another menu and you will swipe right until you hear “Logout. Double tap there and a dialogue box will appear requesting confirmation you wish to log out. Swipe right to Yes and double tap to confirm. You will then be logged out of PUC and returned to the PUC Network Login screen.

Congratulations

You have now completed reviewing the three CVAS User Guides. To register and start using CVAS, press the link below.

Blind Users Register Here.

Welcome to CVAS - we look forward to being of service to you!
CTU logo in white against a blue background

Caribbean Telecommunications Union

: 4 Mary Street, St. Clair, Port of Spain, Trinidad and Tobago

: +1(868)628-0281, ext. 234

: cvas@ctu.int

© 2020 Caribbean Video Assistance Service. All Rights Reserved.